SmallBizGenius Analysis
Kenneth Cole receives overwhelmingly negative reviews, with customers frequently citing issues with product quality, customer service, and return policies. While some long-term customers express satisfaction with specific products, the majority of recent experiences reported are unfavorable.
Category Breakdown
Scores based on analysis of 69 recent reviews
Product Quality
2.0/10Numerous reviewers express disappointment with the quality of Kenneth Cole products, particularly shoes and rugs. They report issues such as shoes falling apart after a short period, rugs staining easily, and leather details deteriorating quickly. For example, one reviewer stated their Kenneth Cole shoes were "literally what you would find at payless."
23 reviews mention thisCustomer Service
2.5/10A significant number of reviewers describe negative experiences with Kenneth Cole's customer service. Common complaints include long response times, unhelpful representatives, and difficulty resolving issues. One reviewer stated, "Terrible customer service!! I ordered a suitcase and been 3 weeks and still no emails that it has been shipped and she couldn’t tell me when it would be shipped!"
28 reviews mention thisReturns & Refunds
2.0/10Many reviewers express frustration with Kenneth Cole's return policy and refund process. They report issues such as high return shipping costs, refusal of exchanges for sale items, and delays in receiving refunds. One reviewer complained about being charged £14 to return an item that was missold, stating they were "essentially punished for returning it!"
25 reviews mention thisSizing Issues
2.0/10Several reviewers mention that the sizing of Kenneth Cole products is inconsistent and often inaccurate. Customers report receiving items that are either too small or too large, leading to the need for returns. One reviewer stated, "Sizing was ridiculous. Came up way too small."
6 reviews mention thisShipping & Delivery
2.0/10Some reviewers report issues with shipping and delivery, including delays, canceled orders without notification, and receiving empty boxes. One reviewer stated, "Never received sneakers had to wait 1 months did not get fully refunded and poor customer service."
8 reviews mention thisProduct Descriptions
2.0/10A few reviewers note that product descriptions on the Kenneth Cole website are often limited and inaccurate. This leads to customers receiving items that do not meet their expectations, such as clothing made of wool when the description did not specify the material. One reviewer asked, "Why is the Kenneth Cole not telling customers what their products are made of on the website ??"
5 reviews mention thisPros & Cons
What Customers Love
"I wanted to cancel my order as I had ordered the wrong size. A customer service employee, Jorge A. was very helpful and cancelled the order for me. Great service!"
"In 1985 I bought a ladies chain link watch A Kenneth Cole I am still wearing said watch and have almost every day since I bought it!!"
"20 years ago I bought a Kenneth Cole leather bag... Soon after I could pick a replacement bag from the web page and this was mailed to me free of charge. This is an amazing story, which I now frequently tell others. Well done Kenneth Cole!"
"Ordered a Short-Sleeve Henley, looks great!"
Common Complaints
"Bought some Boxer Briefs and the sticking fell out in the front on the first day of wearing. So now going in the trash."
"The worst customer service ever!!!I have been trying to solve my problem and it took more then a year for them to reply and that was only after my solicitors final notice before court proceeding."
"Sizing was ridiculous. Came up way too small. Want £14 to return goods and I hand to print a label and take to DHL dispatch centre. Not even a drop off QR code. Terrible company."
"Sandals sized way TOO LARGE tho ordered the right size. And KENNETH COLE REFUSED AN EVEN XCHANGE!"
"Put an order in 2 weeks before I needed it...most sites would have shipped out next day. It's been 2 weeks and it still hasn't been shipped out. Customer service is massively lacking."
Common Questions About Kennethcole
Answers derived from customer review patterns
Is Kennethcole legit and trustworthy?
Based on 69 reviews, Kennethcole.com has significant issues with product quality, customer service, and returns, leading to a low Trustpilot score of 1.5/5. Many customers report receiving defective items, experiencing difficulties with customer service, and facing challenges with the return process. While some customers have had positive experiences, the overwhelming negative feedback raises concerns about the company's reliability and trustworthiness. Small business owners should exercise caution and consider these factors before making a purchase.
Based on 45 reviewsDoes Kennethcole have good customer service?
The majority of reviews indicate that Kennethcole.com's customer service is poor. Customers frequently complain about long response times, unhelpful representatives, and difficulty resolving issues. Some reviewers report waiting weeks or even months for a response to their inquiries. The negative feedback suggests that Kenneth Cole's customer service is a significant area of concern for many customers.
Based on 28 reviewsIs Kennethcole worth it for small business?
Given the reported issues with product quality, customer service, and returns, Kennethcole.com may not be a reliable choice for small businesses. The risk of receiving defective items or encountering difficulties with customer service could lead to frustration and wasted time. Small businesses may want to consider alternative vendors with more consistent quality and better customer support.
Based on 30 reviewsWhat is Kennethcole's return policy like?
Kennethcole.com's return policy is a major source of frustration for many customers. Reviewers report high return shipping costs, with some being charged £14 to return items. Additionally, exchanges are often not allowed for sale items, and customers have experienced delays in receiving refunds. The restrictive nature of the return policy and the associated costs make it a significant drawback for potential buyers.
Based on 25 reviewsWhy are Kenneth Cole products falling apart?
Several reviewers mention that Kenneth Cole products, especially shoes, are falling apart quickly. This suggests that the quality of materials used in manufacturing may be subpar. Some customers have reported that the soles of their shoes become loose, leather details deteriorate, or stitching comes undone after only a short period of use. This raises concerns about the durability and longevity of Kenneth Cole products.
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